CUSTOMER SERVICE

We stand by every piece of jewelry we make and have 23 years of business as our commitment to you. We repair all our jewelry. Please direct all questions and inquiries to:

Studio SUZAN

attn: Suzan Zahedi

suzan@studiosuzan.com
1733 Monrovia Ave. Suite U
Costa Mesa, CA 92627
USA

Phone: 949.646.6009

For Wholesale, PR and Charity Inquiries:
suzan@studiosuzan.com

Studio SUZAN Service

Design

All SUZAN pieces are handmade in our Orange County artist’s studio, Studio SUZAN. Many of our creations use ancient beads and coins and natural materials. There will be some variations in color and texture of these materials as well as markings that are the hallmark of our handmade designs. We fabricate by hand all metalwork for our pieces, there is no casting, so each piece and clasp and loop are made one by one, making each SUZAN piece a labor of love and individuality.

Pricing

Due to the fluctuation of gold and silver in the market place, prices are subject to change.

Timing of your order

All SUZAN pieces are Made-To-Order by hand at Studio SUZAN

YOUR ORDER REQUIRES 10 BUSINESS DAYS TO MAKE and 2-5 days to ship

COMPLIMENTARY UPS GROND OR USPS SHIPPING

CLICK HERE if you need order sooner or for international shipping

All UPS deliveries require a signature.

Payment

SUZAN accepts Visa, MasterCard, American Express, or Discover. Purchases are charged when your order is placed.

Sales Tax

SUZAN is required by law to charge California state residents 7.75% sales tax on all products. Sales tax will be automatically added to orders shipped within the state of California. All orders shipped outside of California are not taxable.

Exchanges / Credit

We accept returns for exchange or Studio SUZAN Store credit only, within 60 days of purchase date (as indicated on receipt in shipment). All exchanges are fulfilled once we have received the original merchandise in original condition.

Please ship to SUZAN at 1733 Monrovia Ave. Suite U, Costa Mesa, CA 92627. Please insure the package for the full purchase price. Purchases made in store locations other than at the Studio SUZAN flagship store, may not be exchanged at Studio SUZAN.

Our Repair Service to you:

Processing: $12 per repair order which includes: Polishing components and purchasing new materials if necessary.

Stringing: $1 per inch to repair.

Shipping: All Repairs shipped USPS for a charge of $6

For repairs please send us your jewelry piece and all components. Please note original size or length and your contact information. Pieces purchased through other retailers must be returned for repair to the store where the item was purchased. Please call 949.646.6009 and request a return authorization number. We do not accept packages for items purchased from other retailers without return authorization.

Privacy Policy

Your personal information is not shared with any other party. We only request the information we need to process your order.

Cancelled Orders

Because all our jewelry is made by hand using original and often times ancient materials, we may have to cancel an order(s) placed for jewelry which include materials that are out of stock or no longer available. We may have other/similar designs to offer. We also may cancel or request revision in an order for a price that has changed or was mis-marked due to an administrative error. SUZAN retains the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SUZAN will immediately issue a credit to your account in the amount of the charge. If you wish to cancel your order it must be cancelled within 2 business days.

Intellectual Property

All material on the SUZAN website (including, without limitation, drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks) are and shall remain the exclusive property of SUZAN. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material.

Disclaimer

THIS WEBSITE IS PROVIDED BY SUZAN ON AN “AS IS” BASIS. SUZAN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SUZAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SUZAN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, PUNITIVE, INDIRECT, INCIDENTAL, AND CONSEQUENTIAL DAMAGES.